{"xsrfToken":"d73feb6d098ff4bd82b224f040ced1a8055a9b65_lout","branding":{"id":"30","key":"vnz","name":"Versorgungsnetzwerke","portalBaseUrl":"/servicedesk/customer/portal/30"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998b7736-fea9-46d5-8ff8-cd000c7bed35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGI3NzM2LWZlYTktNDZkNS04ZmY4LWNkMDAwYzdiZWQzNSI6WyJyZWFkIl19LCJleHAiOjE3NDYzNTU4MjgsIm5iZiI6MTc0NjM1NTIyOH0.szbDYqbOWXWBJWVJnb-bGnt4dJ1W3duqjlr24DYXNVE&client=066de492-c233-4ce1-bbc9-c0027c3e9032&mode=fit","logoId":"998b7736-fea9-46d5-8ff8-cd000c7bed35","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","localeDisplayName":"Deutsch (Deutschland)"},"en-UK":{"localeDisplayName":"Englisch (UK)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#4993a0","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2afdb9d2-69b2-49c1-9969-f87872717aa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZmRiOWQyLTY5YjItNDljMS05OTY5LWY4Nzg3MjcxN2FhNCI6WyJyZWFkIl19LCJleHAiOjE3NDYzNTU4MjgsIm5iZiI6MTc0NjM1NTIyOH0.wuQRiittR-7UmMnHpHbqnJJS56Udb27CPbBY0RAq4-Y&client=066de492-c233-4ce1-bbc9-c0027c3e9032&height=300&mode=fit","bannerMediaApiFileId":"2afdb9d2-69b2-49c1-9969-f87872717aa4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"30","key":"vnz","projectId":10105,"serviceDeskId":30,"name":"Versorgungsnetzwerke","description":"<p>Sie benötigen Unterstützung? Senden Sie uns unten eine Anfrage und wir werden uns umgehend darum kümmern!</p>\n<p>Wählen Sie unten das Thema aus, zu dem Sie uns kontaktieren möchten, um zu beginnen.</p>\n<p>Für kaufmännische Themen abseits von Lizensierungen wenden Sie sich bitte an Ihren jeweiligen Key-Account oder an mawis.induservice@ede.de</p>","portalBaseUrl":"/servicedesk/customer/portal/30","reqTypes":[{"id":"390","name":"Allgemeine Anfragen","descriptionHtml":"","callToAction":"Allgemeine Anfragen","introHtml":"<p>Allgemeine Fragen und sonstige Unterstützung</p>","icon":10575,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[101,100],"key":""},{"id":"387","name":"Anwendungsfehler","descriptionHtml":"","callToAction":"Anwendungsfehler","introHtml":"<p>Fehler in der Anwendung, wie z.B. beeinträchtigte Funktionalität, Verfügbarkeit der Anwendung oder von Teilen davon und Leistungsprobleme.</p>","icon":10571,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[101,100],"key":""},{"id":"388","name":"Infrastrukturprobleme","descriptionHtml":"","callToAction":"Infrastrukturprobleme","introHtml":"<p>Probleme im Zusammenhang mit Infrastrukturkomponenten wie VPN-Komponenten, FTP, E-Mail</p>","icon":10554,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[100],"key":""},{"id":"392","name":"Katalogdienstleistungen","descriptionHtml":"","callToAction":"Katalogdienstleistungen","introHtml":"<p>Dienstleistungen rund um die Katalogverwaltung, einschließlich des Imports und OCI-Katalogen</p>","icon":10549,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[100],"key":""},{"id":"391","name":"Lizensierung und Upgrades","descriptionHtml":"","callToAction":"Lizensierung und Upgrades","introHtml":"<p>Lizensierung von neuen Modulen, Funktionen und weiterem</p>","icon":10562,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[101,100],"key":""},{"id":"389","name":"Schnittstellenprobleme","descriptionHtml":"","callToAction":"Schnittstellenprobleme","introHtml":"<p>Probleme im Zusammenhang mit Schnittstellen wie BCJobs, SAP und anderen ERP-Systemen, openTRANS, OCI, cXML und anderen.</p>","icon":10558,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[100],"key":""},{"id":"384","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10553,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"385","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"","icon":10599,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[],"key":""}],"reqGroups":[{"id":100,"name":"eProc.III"},{"id":101,"name":"Ausgabesysteme"}],"orderMapping":{"100":[390,387,388,389,392,391],"101":[390,387,391],"99":[390,389,388,387]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":30,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VNZ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDYzNTY0MjgsIm5iZiI6MTc0NjM1NTIyOH0.VpmsQ0cOMGW91oniSKLIrp7b0nI09bM9x3svKGbbV_Y","targetCollection":"upload-project-10105","endpointUrl":"https://api.media.atlassian.com","clientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","tokenDurationInMins":20}},"reqCreate":{"id":390,"projectId":10105,"form":{"name":"Allgemeine Anfragen","descriptionHtml":"","callToAction":"Allgemeine Anfragen","intro":"<p>Allgemeine Fragen und sonstige Unterst&uuml;tzung</p>","instructions":"","icon":10575,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/30/create/390","requestValidateBaseUrl":"/servicedesk/customer/portal/30/validate/390","calendarParams":{"firstDay":1,"date":"2025-05-04T12:40:28+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDYzNTY0MjgsIm5iZiI6MTc0NjM1NTIyOH0.VpmsQ0cOMGW91oniSKLIrp7b0nI09bM9x3svKGbbV_Y","targetCollection":"upload-project-10105","endpointUrl":"https://api.media.atlassian.com","clientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ede-sandbox-101","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d73feb6d098ff4bd82b224f040ced1a8055a9b65_lout","baseUrl":"https://sandbox-service.wiki.ede.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sandbox-service.desk.ede.de","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4cdee73ba27944edbb923f9f2f2901cc","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}