Jira Service Management

{"xsrfToken":"d73feb6d098ff4bd82b224f040ced1a8055a9b65_lout","branding":{"id":"27","key":"daas","name":"DATAcloud360 Support","portalBaseUrl":"/servicedesk/customer/portal/27","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/27/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#004e4f","headerLinkHoverBGColor":"#004e4f","headerBadgeColor":"#004e4f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998b7736-fea9-46d5-8ff8-cd000c7bed35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGI3NzM2LWZlYTktNDZkNS04ZmY4LWNkMDAwYzdiZWQzNSI6WyJyZWFkIl19LCJleHAiOjE3NDYzNTU4MzMsIm5iZiI6MTc0NjM1NTIzM30.t5as8-vwX6RfacuvssL1eWE_y8sLL6gRbcefQg1Ca0k&client=066de492-c233-4ce1-bbc9-c0027c3e9032&mode=fit","logoId":"998b7736-fea9-46d5-8ff8-cd000c7bed35","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","localeDisplayName":"Deutsch (Deutschland)"},"en-UK":{"localeDisplayName":"Englisch (UK)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#4993a0","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2afdb9d2-69b2-49c1-9969-f87872717aa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZmRiOWQyLTY5YjItNDljMS05OTY5LWY4Nzg3MjcxN2FhNCI6WyJyZWFkIl19LCJleHAiOjE3NDYzNTU4MzMsIm5iZiI6MTc0NjM1NTIzM30.fpHT1Ggak76f-sjcq2XM7-3iD7XD6tCRRhIQ0RxE5Bs&client=066de492-c233-4ce1-bbc9-c0027c3e9032&height=300&mode=fit","bannerMediaApiFileId":"2afdb9d2-69b2-49c1-9969-f87872717aa4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"27","key":"daas","projectId":10095,"serviceDeskId":27,"name":"DATAcloud360 Support","description":"Hier bitte NUR Anforderungen rund um DATAcloud360 einreichen.","portalBaseUrl":"/servicedesk/customer/portal/27","reqTypes":[{"id":"362","name":"Anforderung","descriptionHtml":"","callToAction":"Anforderung","introHtml":"Wenn Sie neue Ideen und Anforderungen haben","icon":10561,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[88],"key":""},{"id":"359","name":"Fehler","descriptionHtml":"","callToAction":"Fehler","introHtml":"Wenn Sie einen Fehler gefunden oder Probleme mit der Anwendung und Inhalte haben","icon":10571,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[88],"key":""},{"id":"360","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"Wenn Sie Unterstützung brauchen oder Fragen haben","icon":10557,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[88],"key":""},{"id":"361","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"Anfrage von Ihrem E-Mail-Support-Kanal erhalten.","icon":10553,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""}],"reqGroups":[{"id":88,"name":"Data as a Service Support"}],"orderMapping":{"88":[359,362,360]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":27,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DC360","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDYzNTY0MzMsIm5iZiI6MTc0NjM1NTIzM30.5IfvJIYfvKYdQbdrx7gamiEbMQWEJecCoKsAByZotsE","targetCollection":"upload-project-10095","endpointUrl":"https://api.media.atlassian.com","clientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","tokenDurationInMins":20}},"reqCreate":{"id":359,"projectId":10095,"form":{"name":"Fehler","descriptionHtml":"","callToAction":"Fehler","intro":"Wenn Sie einen Fehler gefunden oder Probleme mit der Anwendung und Inhalte haben","instructions":"","icon":10571,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/27/create/359","requestValidateBaseUrl":"/servicedesk/customer/portal/27/validate/359","calendarParams":{"firstDay":1,"date":"2025-05-04T12:40:33+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDYzNTY0MzMsIm5iZiI6MTc0NjM1NTIzM30.5IfvJIYfvKYdQbdrx7gamiEbMQWEJecCoKsAByZotsE","targetCollection":"upload-project-10095","endpointUrl":"https://api.media.atlassian.com","clientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ede-sandbox-101","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d73feb6d098ff4bd82b224f040ced1a8055a9b65_lout","baseUrl":"https://sandbox-service.wiki.ede.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sandbox-service.desk.ede.de","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2fbd23d4941a41daaa131e6cc3ceb27b","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}