{"xsrfToken":"9462633681f669bf10e137b56f0bbe80ce5cc87a_lout","branding":{"id":"1","key":"ms","name":"eCommerce Services","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/998b7736-fea9-46d5-8ff8-cd000c7bed35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5OGI3NzM2LWZlYTktNDZkNS04ZmY4LWNkMDAwYzdiZWQzNSI6WyJyZWFkIl19LCJleHAiOjE3NDYzNTM1ODUsIm5iZiI6MTc0NjM1Mjk4NX0.59_tuPhy3K43CsiQJRWGhltwYrG5EpzTw2fQs2hGYoE&client=066de492-c233-4ce1-bbc9-c0027c3e9032&mode=fit","logoId":"998b7736-fea9-46d5-8ff8-cd000c7bed35","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk der E/D/E Digital Services ","sharedPortalName":"E/D/E Digitale Services","localeDisplayName":"Deutsch (Deutschland)"},"en-UK":{"localeDisplayName":"Englisch (UK)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#4993a0","helpCenterTitleColor":"#172b4d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2afdb9d2-69b2-49c1-9969-f87872717aa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZmRiOWQyLTY5YjItNDljMS05OTY5LWY4Nzg3MjcxN2FhNCI6WyJyZWFkIl19LCJleHAiOjE3NDYzNTM1ODUsIm5iZiI6MTc0NjM1Mjk4NX0.2eaLi5ILBY-TetFRTA_eXM5CHQdv32THflVBSlBIeNc&client=066de492-c233-4ce1-bbc9-c0027c3e9032&height=300&mode=fit","bannerMediaApiFileId":"2afdb9d2-69b2-49c1-9969-f87872717aa4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ms","projectId":10000,"serviceDeskId":1,"name":"eCommerce Services","description":"<p>Melden Sie hier Anforderungen, Störungen und Hilfe zum Multishop und eCommerce-Themen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"82","name":"Anforderung","descriptionHtml":"","callToAction":"Anforderung","introHtml":"<p>Bitte senden Sie uns hier Ihre Anforderungen an das System</p>","icon":10492,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[1],"key":""},{"id":"525","name":"Check-up","descriptionHtml":"","callToAction":"Check-up","introHtml":"<p>Für ein reibungsloses Onboarding bitten wir Sie, den Fragebogen sorgfältig auszufüllen. Ihre Antworten sind der Schlüssel für einen erfolgreichen Projektstart!</p>","icon":10490,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[1],"key":""},{"id":"34","name":"Fehler","descriptionHtml":"","callToAction":"Fehler","introHtml":"<p>Melden Sie hier Fehler und Probleme</p>","icon":10457,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[1],"key":""},{"id":"92","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Support, Aufgaben und allgemeine eCommerce-Fragen</p>","icon":10447,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10447","groups":[1],"key":""},{"id":"294","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10473,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"376","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Kündigung</p>","icon":10450,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""},{"id":"386","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"","icon":10484,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Allgemeine Anfragen"}],"orderMapping":{"1":[525,92,82,34,377]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECS","userLanguageHeader":"Kennen Sie schon?","userLanguageMessageWiki":"<ul>\n <li><a href=\"https://service.desk.ede.de/servicedesk/customer/kb/view/4631953775\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Multishop Changelog 2025</a> - wöchentliche Korrekturen und Weiterentwicklungen</li>\n <li><a href=\"https://subscribe.newsletter2go.com/?n2g=3kfazwt3-xhq90ig7-1c07\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NEWSupdate</a> - eCommerce-Themen: Neue Releases, strategische News und allg. eCommerce Themen (<a href=\"https://archive-list.newsletter2go.com/?n2g=3kfazwt3-3tawaclj-lpk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Archiv</a>)</li>\n <li><a href=\"http://status.ecommerce.services/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">StatusPage</a> - Techn. Kurzmitteilungen, Störungen und geplante Wartungen</li>\n <li><a href=\"https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">YouTube</a> - Web-Seminare und Schulungen</li>\n <li><a href=\"https://ede-tes.atlassian.net/wiki/spaces/OSG/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Multishop Doku</a> und <a href=\"https://ede-tes.atlassian.net/wiki/spaces/EX/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">eCommerce Services Wiki</a></li>\n</ul>","defaultLanguageHeader":"Kennen Sie schon?","defaultLanguageMessage":"* [Multishop Changelog 2025|https://service.desk.ede.de/servicedesk/customer/kb/view/4631953775] - wöchentliche Korrekturen und Weiterentwicklungen\n* [NEWSupdate|https://subscribe.newsletter2go.com/?n2g=3kfazwt3-xhq90ig7-1c07] - eCommerce-Themen: Neue Releases, strategische News und allg. eCommerce Themen ([Archiv|https://archive-list.newsletter2go.com/?n2g=3kfazwt3-3tawaclj-lpk])\n* [StatusPage|http://status.ecommerce.services/] - Techn. Kurzmitteilungen, Störungen und geplante Wartungen\n* [YouTube|https://youtube.com/channel/UCEl9ZP1ZnFuormHdVvgWrFw] - Web-Seminare und Schulungen\n* [Multishop Doku|https://ede-tes.atlassian.net/wiki/spaces/OSG/overview] und [eCommerce Services Wiki|https://ede-tes.atlassian.net/wiki/spaces/EX/overview]","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDYzNTQxODUsIm5iZiI6MTc0NjM1Mjk4NX0.mscagAC4f-UqNVxO2y2Iu9Y1rr_kdRVeQ__tVAue1xE","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","tokenDurationInMins":20}},"reqCreate":{"id":82,"projectId":10000,"form":{"name":"Anforderung","descriptionHtml":"","callToAction":"Anforderung","intro":"<p>Bitte senden Sie uns hier Ihre Anforderungen an das System</p>","instructions":"","icon":10492,"iconUrl":"https://sandbox-service.wiki.ede.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fassen Sie die Anforderung zusammen:","description":"Seien Sie so genau und kurz wie möglich.","descriptionHtml":"<p>Seien Sie so genau und kurz wie möglich.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung:","description":"Hilfreiche Informationen: \\\\ - Was möchten Sie erreichen bzw. was ist das Ziel? \\\\ - Was ist der Hintergrund der Anforderung? \\\\ - Was ist der Vorteil der neuen Funktion","descriptionHtml":"<p>Hilfreiche Informationen: <br class=\"atl-forced-newline\"> - Was möchten Sie erreichen bzw. was ist das Ziel? <br class=\"atl-forced-newline\"> - Was ist der Hintergrund der Anforderung? <br class=\"atl-forced-newline\"> - Was ist der Vorteil der neuen Funktion</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Für eine effiziente Bearbeitung laden Sie Screenshots oder Videos hoch, die Ihr Anliegen verdeutlichen:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/82","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/82","calendarParams":{"firstDay":1,"date":"2025-05-04T12:03:05+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjZkZTQ5Mi1jMjMzLTRjZTEtYmJjOS1jMDAyN2MzZTkwMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDYzNTQxODUsIm5iZiI6MTc0NjM1Mjk4NX0.mscagAC4f-UqNVxO2y2Iu9Y1rr_kdRVeQ__tVAue1xE","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"066de492-c233-4ce1-bbc9-c0027c3e9032","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}